Delivery and returns

Your virtual pack delivery and returns

All consignments (“Virtual Product(s)”) are normally sent immediately after receipt of payment and are delivered via email, in which you will find a link for downloading the purchased Virtual Product(s). It is also necessary to download the Virtual Product(s) within seven days of purchase.  After this period, the link expires. You are also limited to three downloads per purchase. If you purchased something and were unable to download the Virtual Product(s) in time, contact us at the email with the purchase order number and invoice, which you received by email after your purchase. Under these conditions, we will send you a new link for download. However, we will need your email where to send your Virtual Product(s). You will also receive free updates to purchase products. Please pay attention when writing your email, and it is at your own risk. You can find out more on how to proceed in the event of a claim in the section Terms and Conditions of Use.